Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006091328 | Incident Date: Nov, 21 2006 |
| Consumer's City: SAINT LEONARD | Consumer's State: MD |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Electrical system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C4GP44352R | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 09 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 21 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Vehicle had just entered atlanta georgia on i85 southbound. there was very heavy stop and go traffic. upon light acceleration, the engine lost power. the engine never stalled. the idle remained smooth. in neutral the engine would accelerate normally. in drive (all gears) and reverse, the engine would accelerate to about 900 rpm and then lose power. we were able to drive along the shoulder at a slow walking pace (a slight incline) until we encountered a disabled vehicle. the van did not have the power to pull into the stop and go traffic. a tow truck was called and the van towed to a dealership for repairs. no check engine light and the engine restarted normally. the engine never ran rough and all the fluids looked good and were at correct levels. the dealership determined that the fuel pump was the problem since they measured the pressure at 40 psi and the specification was 53 psi. the fuel pump and filter was repaired at a cost of $686 plus towing. the powertrain warranty apparently does not cover these items. the replaced parts were not made available to us. after pickup from the dealership the van has intermittently experienced a pronounced hesitation accelerating from a stop. no check engine light. the van duplicated the same failure again on 12/30/06. we had just pulled out from a parking space at a restaurant. every aspect of the incident was the same even to our proceeding to drive down the shoulder. except in this case the shoulder was a slight decline. when the van made it to about 5 mph the problem disappeared and the van drove fine for the remaining 95 miles of our trip. the next time that the van was started it went straight to another dealership for repair. the dealership could not find anything wrong with the van but charged a estimate fee and said to bring it back when it was experiencing the problem. there were no trouble codes set for them to diagnose the problem and the van behaved fine during the test drive. *jb |