| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006091764 | Incident Date: Nov, 24 2006 |
| Consumer's City: COLORADO SPRINGS | Consumer's State: CO |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMZU73E94Z | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 14 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 09 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Purchased the 2004 ford explorer in syracuse, ny in the fall of 2004. we received the recall notice about the transmission and had the service performed. the vehicle has been in to the dealer to fix a continuing problem about the transmission. the transmission has trouble shifting into reverse and when going up hill, on occasion. the vehicle's transmission also continues to make a "clunking" noise and physically lurches on occasion when traveling at speeds between 40 - 60 mph. the vehicle is within a couple hundred miles of the factory warranty expiration and ford has still not repaired the problem. we have spoken to the ford manufacturer directly and they have only offered to sell us an extended warranty. the local dealer service manager did indicate that he is authorized to offer an extended warranty up to 75,000 miles at no cost, but we have not received that in writing. we feel that this was a problem caused in the production of the vehicle and all repairs should be covered by ford, but they are not taking care of the problem. *nm |
