| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006093022 | Incident Date: Oct, 29 2006 |
| Consumer's City: CRAIG | Consumer's State: CO |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: FREESTAR | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:foundation components:disc:pads |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2FMZA51625B | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 24 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Mar, 29 2005 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I returned from a cross country trip and heard a grinding noise coming from the rear of my 2005 ford freestar. to investigate i removed the wheels and found the passenger rear rotor and disc pad were metal to metal. i checked the other wheels, they showed no signs of damage, pads still had a lot of material remaining. i took the vehicle to craig ford, in craig, colorado for repairs. at first i was told that it was a defective brake caliper and that warranty would cover the caliper, rotor and pads. however i was told later that the caliper was not defective and that i would be responsible for the total repair costs. note, i had less than 30,000 miles on the vehicle at the time of the brake failure. i had to pay for the new rotor for the passenger rear, rear pads and turning the driver rear rotor which i was told is a normal procedure for e rear break job; i was not charged for a caliper so i presume craig ford reused the caliper. since work was being done on the rear, and i was having to pay for the repairs, i instructed craig ford to do a complete brake job replacing pads and turning rotors on the front as well so that i would be starting again with 100% new brakes on all 4 wheels. when i picked the vehicle up, i was advised by the service manager, rob sovine, that he checked and there appeared to be a number of incidents of 2005 ford freestar passenger rear brakes wearing prematurely, with no know reason for this problem; and that there was no recall or service bulletin regarding this problem. i had no choice but to pay for the repairs as the vehicle was inoperable, but since i was not the only owner experiencing this problem, according to mr. sovine, i felt and still do feel that ford should do something about this problem. *nm |
