Consumer Complaint Detail

JEEP / LIBERTY / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006093033 Incident Date: Nov, 19 2006
Consumer's City: LEXINGTON Consumer's State: SC
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: LIBERTY Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension:front:control arm:lower ball joint
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1J4GK48K13W Date added to File: May, 23 2021
Date Complaint Received: Jan, 24 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 14 2003
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Daimler chyrsler recall f23. i received the recall letter for my jeep liberty around 11/10/06 and called the dealer to schedule the appt. to correct the problem approximately 11/20/06. i was told at that time that there were 30 people in front of me and that my name would be put on a list. i called december 18th and was told they were working through the list and it wouldn't be much longer. i called 01/25/07 (over 2 months later and got the same story). i questioned the service manager about the delay and he stated that jeep would only give them parts to complete 3 vehicles a week and that i had 20 people in front of me on the list. i asked him if they had only complete 10 vehicles since 11/20/06 and he said yes. i am concerned because the recall letter says steering can be lost without warning and based on jeep's current progress it may be 4 or 5 more months before this work is complete. i do not believe this recall is being handled in a reasonable manner and time frame. *jb