| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006093265 | Incident Date: May, 05 2006 |
| Consumer's City: CICERO | Consumer's State: NY |
| Vehicle Transmission Type: | Manufacturers Name: Nissan North America, Inc. |
| Model Name: ALTIMA | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:foundation components:disc:caliper |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1N4AL11D35C | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 26 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 15 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I had noticed a grinding noise coming from the rear of my vehicle; i brought my vehicle to the nissan dealer where it was purchased to have them take a look at it. the technician told me that the rear brake pads were stuck inside of the caliper slides and were not releasing from the rotor. they recommended repairs costing ($320 + tax). the service technician then advised me that this shouldn't happen to a 1 1/2 year old car w/ 15,600 miles on it and he would see if the manufacturer would cover the charge for the repair work needed. nissan declined covering the repairs at that time and i couldn't afford to fix it right then and there. in august of 2006, i brought the car to another repair facility to have repairs done at the cost as 338.37, which included tax. taking into account the age and miles on the car, the nature of the problem w/ the brakes and the service technicians statement, this obviously seemed to be a manufacturer's defect which i should not have to incur the cost of to correct. i submitted a letter with the receipts for the work done and the original invoice from the dealerships service department to nissan two times over a 3 month span before i got a response from their consumer affairs department. their response was, one, i already got the work done so there is nothing they can do now and secondly these are all wear and tear items. i was advised being that i live in upstate ny and the vehicle is exposed to snow and salt in the winter this could happen. my argument was i've lived here my whole life and have never put these items on a vehicle w/15k on it. needless to say they refused to rectify the situation and my opinion now of nissan as a manufacture is very poor, their customer service is awful and obviously they make a poor product that should not be sold in states where there is snow as their product is not made for its intended use in these areas. i will never buy a nissan product again and would advise my friends and family of the same. *jb |
