Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006094981 | Incident Date: Oct, 17 2006 |
| Consumer's City: ROSEVILLE | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:defroster/defogger/hvac system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J8GW68J42C | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 11 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Mar, 05 2006 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I have a 2002 jeep grand cherokee overland that had approximately 46,000 miles at the time of incident. it was a previously owned vehicle and about 6 months after purchase, i turned on the heater and there was nothing but cold air blowing. when i went to the dealer to get it fixed, they said it could be a simple computer problem, or a major mechanical problem, where the vents get stuck. it ended up being the major one, and they said it was common for this to happen on this model jeep. they installed new blend doors and actuator motors, which cost me about $1,200. it is so costly because they have to remove the entire dash to reach the problem. the labor was $776.04 and the parts were $389.47 after it was returned, about a month later, my car wouldn't start up, because the dealer did not fully connect a wire harness back together, so it vibrated loose and wouldn't allow the keys to start the ignition. this is a safety feature of the vehicle, where the keys have to be programmed to work in the ignition. it made it so it didn't read my previously programmed working keys. i ended up being stranded about 10 miles from the dealer. thanks to aaa, they came and picked the car up, and then took it to the dealer, which they fixed that for free, on account of it being their fault. *nm |