| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006095621 | Incident Date: Nov, 22 2006 |
| Consumer's City: FOUNTAIN HILLS | Consumer's State: AZ |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: ES350 | Model Year: 2007 |
| Vehicle Involved in a Crash: No | Component's Description: Vehicle speed control |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JTHBJ46G672 | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 16 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 07 2006 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I had a life threatening experience in my 2007 lexus es350 on thanksgiving day 2006. i was driving with 3 other family members to payson, az from fountain hills, az. payson is in the mountains at higher elevation. i like to use the cruise control when i am driving any distances. while in heavy traffic going up a mountain grade, the car started accelerating by itself. the first thing i did was hit the brake, when that did not disengage the cruise or acceleration, i stomped on the brakes with both feet. the vehicle was now accelerating at over 100 mph in heavy traffic, then i finally put the car in low which did finally disengage the cruise and accelerator. this was a very scary event. the following day i immediately took the car in with this complaint to scottsdale lexus service department. i had no doubts that they would immediately take care of this life threatening problem. to make a very long and time consuming story short, i was told to drive the car until it happened again and that they had never heard of this problem before. perhaps the next time i want be able to miss all of the cars that were in my way and could just go over the edge of the mountain. i have spoken to a lot of lexus people with no results and finally decided to drop it until i had time to try and deal with the situation. i did not get a new lexus so i could be consumed with my time wasted with innumerable phone call and repetition of stories. i put $6000 down on my new lexus lease that is for 3 years and now have a vehicle that i do not feel safe to drive. i certainly would never set the cruise control again. *jb |
