Consumer Complaint Detail
TOYOTA / HIGHLANDER / 2005
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006099629 | Incident Date: Oct, 31 2006 |
| Consumer's City: BRIDGEWATER | Consumer's State: NJ |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: HIGHLANDER | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JTEEP21A550 | Date added to File: May, 23 2021 |
| Date Complaint Received: Mar, 21 2007 | Complaint Type: LETR |
| Incident Reported To Police: No | Purchase Date: Apr, 03 2005 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Brake problem i bought a 2005 toyota highlander in april 2005. early november 2006 this happened: after i started the car, i heard an extremely loud noise when the brakes were stepped on. it sounded like noisy construction equipment. the noise repeated every time the brakes were stepped on. i had the car towed to the service at crystal toyota in green brook, new jersey, and they did some work on it. about ten days later the noise returned. the crystal toyota service foreman stated that rotor pads now have a metallic content. whenever moisture forms on the pads due to the weather, noise can result. the service applied an additive. the loud noise reappeared early january 2007. crystal toyota service suggested driving the car a short distance and the noise would go away. this was correct. the noise went away after driving about half a mile and stepping repeatedly on the brakes. i could not see this as a long- term solution, however, as the noise level was extreme, and it was likely that an excessive impact and stress were occurring. it appeared that the brakes would eventually fail. i contacted the toyota corporation customer service and joe lacefield, a new jersey representative, called me. lacefield downplayed my concern and said he would look at the car on january 26. i told him that he would probably not hear the noise since it did not occur on most days. lacefield called me after looking at the car and said that he had heard no noise. i told him that i had expected that and had pointed it out to him. he then said that what i heard must have been some plain everyday brake noise and that there was no problem! toyota corporation customer service then told me there was nothing else they could do. the noise has now occurred about a dozen times. the attitude of lacefield and of toyota customer service is that my complaint has no merit, and that the extreme loud noise does not even exist! march 14 was the latest noise occurrence. updated 05/04/07 |