Consumer Complaint Detail

BUICK / RAINIER / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006104491 Incident Date: Dec, 18 2006
Consumer's City: AUSTIN Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: RAINIER Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Electrical system: instrument cluster/panel
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 5GADT13S842 Date added to File: May, 23 2021
Date Complaint Received: May, 02 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 23 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was in the midst of a 10 hour road trip over the holidays when the speedometer originally quit working. i was traveling at a rate of 70 mph. the speedometer started inching up and buried itself at 120 mph. i pulled off the road in an attempt to get the speedometer to go back down but it settled on 60 mph while in park. i continued on w/my trip and took the car to the dealership upon arrival in abilene, ks. they were not able to identify the problem in the cluster and checked bulletins for past problems w/speedometers. over the course of 3 months the speedometer continued to repeat this action. i had it into a dealership in austin, tx on three separate occasions w/the same response from the dealership until the speedometer finally quite working altogether. the dealer told me he had seen this in a few other models by gm. i called and filed a complaint with gm and was told there was nothing they would do. i then had to pay to have the cluster replaced in february 2007. three weeks later the car was back in b/c the entire system shut down and the speedometer quit working. the service department saw the problem upon arrival but was unable to prolong. *jb