| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006104548 | Incident Date: Nov, 15 2006 |
| Consumer's City: | Consumer's State: FL |
| Vehicle Transmission Type: | Manufacturers Name: Toyota Motor Corporation |
| Model Name: SIENNA | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Structure:body:door |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: May, 03 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 02 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My problem started approximately back in nov 2006. i have a 2004 toyota sienna that has it's driver side door hinge/latch defective. it started making a clicking sound when the door is opened almost as if it is getting caught. now that my wife has taken the car to the dealer she was informed that this is a rare occurrence on this model and that the only remedy is to get a new door at a cost of around $2300. i understand that although the car is passed the warranty period (i use my car for long family trips and therefore have high- highway mileage--around 65k) i feel that this is either a design defect or a structural problem since it started within 2.5 years of purchase. i had my wife contact an independent mechanic who actually pointed out the problem by showing us that the connecting area of the door is actually cracked!!! i proceeded to call toyota of na and they informed me that they've never heard of such a thing and that my car was out of warranty. a search at your site uncovered what i feel is a similar complaint (odi id number 10167890). like that person i feel that this is a structure defect and it has nothing to do with the high mileage of my car. i have owned over 18 cars of all classes, mileage, and ages and have never experienced this or even heard of such a thing. i'm not a structural engineer but it seems to me that this is a case of metal fatigue. could you please contact me as i'm concerned that this will only worsen with time to the point that this door will not be usable or actually become a hazard. what actions can i take to get the manufacturer to at least acknowledge this defect? what's worse, now that my car has this defect i feel my vehicle's resale value is significantly reduced. thank you for your help! *tr |
