Consumer Complaint Detail

JAGUAR / S-TYPE / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007091393 Incident Date: Jan, 06 2007
Consumer's City: LA JOLLA Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Jaguar Cars, Ltd.
Model Name: S-TYPE Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission:lever and linkage:floor shift
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: SAJDA01C9YF Date added to File: May, 23 2021
Date Complaint Received: Jan, 09 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 31 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Our 2000 jaguar s-type 3.0l sedan was parked on a slight upward incline with its gear selector in "park". when the car was re-started it could not be taken out of "park". after numerous tries to move the gear shift out of "park", the shift linkage was broken. the car had to be towed to the dealer for repair, costing roughly $2200, plus the towing fee. jaguar cars ltd. investigated and then refused to accept any responsibility for this failure, but the dealer, cush jaguar in san diego, eventually agreed to cover half of the repair costs. this is apparently a common occurrence with this model. the san diego dealer told us that they have had "20 or 30" occurrences of this same problem. a search of the nhtsa website found 15 nearly identical occurrences reported to the odi. this is a safety issue, not only with respect to stranding a car's occupants, but also with respect to potentially blocking roadways and driveways used for emergency vehicle access and for emergency exits. i ask that the nhtsa at least require jaguar cars ltd. to inform owners of these vehicles of the existence of this problem and the steps they recommend to minimize its occurrence. but it would be preferable if the nhtsa were to issue a recall requiring jaguar to modify the faulty pawls in these transmissions. *jb