| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007091792 | Incident Date: Jan, 10 2007 |
| Consumer's City: SAN JOSE | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: RX300 | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JT6HF10U7X0 | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 14 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 11 2001 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Have a lexus rx 300 1999 model with 4x4 drive. the car ran ok for 80,000 miles or so. our current mileage is around 81,000. the car was being driven on an expressway when it got really slow (15 mph) and then stopped on its own. i barely avoided a major accident. anyways, i took the car to a repair shop and they tell me the transmission needs to be replaced and will cost me 4800 to do so. please help. apparently this is a very common problem for rx 300 1999-2000 models. the google search online brings up tons of blogs mentioning the same problem. here is a copy of one of the blogs posted on http://www.carsurvey.org/viewmorecomments_review_54694_2.html many lexus cars are equipped with a defective transmission that fails prematurely. lexus admits this, but will not back up their product when the event occurs out of warranty (7/70) - unless the vehicle was purchased and serviced exclusively at a lexus dealership. since the manufacture is responsible for the replacement costs (not the dealer), the practice of replacing only dealer-serviced cars appears arrogant and discriminatory. if repair records can be provided showing that transmission service was done according to the dealer service intervals - and by a certified garage - then the manufacturer should back up their product regardless. in our particular case, we have a babied 1999 rx300 that started making odd noises while in the warranty period, and then failed completely (post-warranty). the dealer has declined our request for a redesigned replacement transmission free of charge. we have submitted a claim through the lexus customercare number (1.800.448.1505), but understand that the manufacturer simply follows the recommendation of the dealer in question. in other words, we're at the mercy of the dealer and their discriminatory policy. we're still awaiting the manufacturer judgment, but hold out very little hope. *nm |
