| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007092663 | Incident Date: Jan, 21 2007 |
| Consumer's City: ROCKWALL | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: CONTOUR | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Structure |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FAFP66L0XK | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 21 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 24 2002 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: In july 2002, i purchased a 1999 ford contour from a ford dealer. the vehicle was a ford certified pre-owned vehicle. within six months of the purchase, the dash began to warp causing the defrost vent cover to pop out and not fit correctly. the ford dealer never made me aware of a ford customer satisfaction program (#01b78). also, i never received any notification from ford. over the past four years the dash has continued to warp badly. the warping has become so bad it could interfere with the operation of the passenger airbag. also, part of the dash is covering the defrost vent. i think ford needs to re-open the offer to repair this defect for safety reason. i agree with the petitioner in nhtsa action number dp06004, that ". . . improperly retained instrument panel components can be detrimental to the desired performance of front air bag deployments as well as become projectiles during air bag deployments." *nm |
