Consumer Complaint Detail

FORD / CONTOUR / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007092663 Incident Date: Jan, 21 2007
Consumer's City: ROCKWALL Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: CONTOUR Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Structure
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP66L0XK Date added to File: May, 23 2021
Date Complaint Received: Jan, 21 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 24 2002
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: In july 2002, i purchased a 1999 ford contour from a ford dealer. the vehicle was a ford certified pre-owned vehicle. within six months of the purchase, the dash began to warp causing the defrost vent cover to pop out and not fit correctly. the ford dealer never made me aware of a ford customer satisfaction program (#01b78). also, i never received any notification from ford. over the past four years the dash has continued to warp badly. the warping has become so bad it could interfere with the operation of the passenger airbag. also, part of the dash is covering the defrost vent. i think ford needs to re-open the offer to repair this defect for safety reason. i agree with the petitioner in nhtsa action number dp06004, that ". . . improperly retained instrument panel components can be detrimental to the desired performance of front air bag deployments as well as become projectiles during air bag deployments." *nm