Consumer Complaint Detail

FORD / ESCAPE / 2005

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007092728 Incident Date: Jan, 01 2007
Consumer's City: GLENDALE Consumer's State: AZ
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: ESCAPE Model Year: 2005
Vehicle Involved in a Crash: No Component's Description: Fuel system, other:storage:fuel gauge system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZK021X5G Date added to File: May, 23 2021
Date Complaint Received: Jan, 22 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl *- the contact stated that the gas gauge failed. the contact stated that if the vehicle may have 3/4 tank, but the gauge would move around from 1/2 to empty before she would refuel. the contact took the vehicle to dealer for repair, and she was told that they could not find anything wrong with the vehicle, and thought it could be a computer glitch. the contact continued to have problems with the gas gauge and the dealer diagnosed the failure as a faulty gas sensor. on dec 30, 2006 the gas sensor was replaced. the mileage at that time was 34,000, the present mileage is 34800. on january 2, 2007 the gauge read a 3/4 tank. the driver was traveling at 55 mph and the vehicle did not slow down or hesitate it just stopped. the vehicle ran out of gas on a busy highway. the driver was able to coast off to the shoulder. the contact stated that the fuel light did not come on. the vehicle was towed to a gas station and once gas was put in the vehicle it was fine. the contact stated when they put gas in the vehicle the gauge never went above 3/4 tank. the contact took the vehicle to the dealer who told the contact that the fuel sensor they replaced was faulty. the contact stated that her vehicle should beeps when the fuel is low and the computer also lets the contact know how many miles is left before the tank is empty. the contact stated she is still having problems with the vehicle's gas gauge. *ak