| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007093551 | Incident Date: Jan, 26 2007 |
| Consumer's City: UNIONTOWN | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: SABLE | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:springs:coil springs |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 29 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 17 2006 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: i own a 2002 mercury sable. when my son backed the car out of my driveway, the drivers side front coil spring sheared completely, punctured the tire, ripping it apart around the perimeter of the rim. after putting on the spare, i drove to my dealer, thurby motors in uniontown, pa. since the spare was smaller than the tire profile it did sit high enough for the sharp end of the coil spring to puncture it. i was informed, by ford customer service, that ford had a recall out for model years only up to 2001. even though this was clearly a defective coil spring ford insisted that they were not obligated to pay since it was not part of the 2001 recall. this car was manufactured in august of 2001 but sold as a 2002 model. ford offered to pay for 75% of the cost of new coil springs "out of the goodness of their heart and respect for thurby and customers like myself" this is absolutely outrageous. had that car been on a highway a fatality would surely have occurred. i have photographs of the sheared coil spring, the part of the spring separated, and of the tire. i resent the fact that a huge corrosion can simply dictate to me what they will do when it is so patently obvious that their product is at fault. i deal with specification submittal for quality as a construction manager. i know that mill certificates have to be issued for steel products if they are requested. at the very least ford should pay for all of my damages. if not the government, who else can a consumer turn to when they are obviously being abused by corporate policy? *nm |
