Consumer Complaint Detail

MERCURY / SABLE / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007093582 Incident Date: Jan, 27 2007
Consumer's City: DEERFIELD Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEHM55S51G Date added to File: May, 23 2021
Date Complaint Received: Jan, 29 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I have experienced a rear coil spring failure as described in complaint ea06-002. while backing my car out of my driveway i heard a grinding noise that got louder the faster i went. i stopped and looked under the car and noticed a black ring on the inside of the passenger rear tire. i removed the wheel and noticed that a gouge had been dug into the inside of the tire by a spring that looks to have been welded to the strut. it appears that the weld failed causing the spring to detach. i consider myself lucky because this did not happen while i was driving on the highway. at highway speeds this failure could have caused a crash that could have resulted in injury or even death. coincidently i recently received a recall notice in the mail stating that this exact failure could happen to the front struts and that i should bring the car to a lincoln/mercury dealer to have them fixed. i was going to schedule an appointment to do so, but this has happened. it seems as though there should be a recall on the rear strut assemblies as well. ford/lincoln/mercury performed the recall repair on the front coil/strut assemblies. they offered to repair the rear coil/strut assemblies for approximately $850.00. (both rear coil/strut assemblies, rear alignment, and a tire) they stated that both rear coil/strut assemblies should be replaced because they expect that the drivers rear will fail soon also. most disturbing is that ford/lincoln/mercury said that they would be replacing the failed coil/strut assemblies with the same parts. parts that will fail in this manner in the future! there needs to be a recall on the rear coil/strut assemblies in addition to the front. they have the same design defect and someone will eventually die in a crash caused by the coil piercing a tire at driving speed. i have not repaired my car yet, but i plan to have it repaired soon. i would welcome an inspection. *nm