Consumer Complaint Detail

FORD / TAURUS / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007093891 Incident Date: Jan, 29 2007
Consumer's City: WARSAW Consumer's State: IN
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: TAURUS Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAHP56S92G Date added to File: May, 23 2021
Date Complaint Received: Feb, 01 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: A few days ago i got into my 2002 ford taurus and heard a twanging sound, not knowing what it was, i started the car, put it in reverse and my front drivers side tire went completely flat, what had happened is that the spring had broke, punctured my tire, and when i went in reverse, ripped a six inch hole in my tire. i had the car towed to the ford dealership for repair. the original estimate for this repair was $390.00. then yesterday, they called me to tell me that the back two springs were broken as well. this seems odd to me that three of four springs should all be broken at the same time, and pose a very serious safety hazard. if i had been driving down the highway and three springs had broke, i could be in very critical condition. the total of the repairs to replace all four springs came to about $550.00. plus the cost of the tire under warranty which was about 12 dollars for the service charge. *nm