Consumer Complaint Detail
FORD / FORD TRUCK / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007094272 | Incident Date: Feb, 02 2007 |
| Consumer's City: LOCUST VALLEY | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: FORD TRUCK | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Structure:body:hatchback/liftgate:hinge and attachments |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMDU73E62U | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 05 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 09 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Ford had a recall on the hinges of the glass panel on the hatch of the truck. i had no problem with the car prior to that replacement. several months ago i followed through with the dealer & had the recalled hinges replaced. i believe that the work may have added stress to the hatch....something has happened. i noticed in the morning of 2/3/07 that the back of my truck had a hairline fracture to the right of the ford emblem. this is the truck part that opens up for me to put my groceries in the car & the same part that had the recalled hinges replaced. well, by the day's end - the hairline fracture is now a full blown crack. there are no other marks on the truck indicating any other damage/accident that would have provoked this fracture. i truly believe it is a design flaw/defect in the way the hatch closes & with the below zero temperatures - it has added stress to this area. i stopped by the autobody shop & was told that i would have to replace the entire hatch - i am still waiting for the estimate - which may be well over $ 1k..... i have taken pictures of this defect - and to my surprise, this morning 2/6/07 - i found another 2002 ford explorer with the same defect. i have taken pictures of both trucks and will certainly forward them to you as well as filing a complaint with ford. i wonder how many other 2002 ford explorers have this defect in the same area. please help! *nm |