Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007094561 | Incident Date: Feb, 06 2007 |
| Consumer's City: LAWRENCE | Consumer's State: KS |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:defroster/defogger/hvac system:fan/motor |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GW58N51C | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 07 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 24 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: A faulty blower motor resistor has rendered my heater from working. the temp is around 20 degrees and without the blower, i cannot defrost my windows to drive safely. the blower motor resistor is out of the vehicle with visual electrical charring. the wiring harness is also melted. i've talked to 2 different dealers and their parts department has dealt with this problem before. so, i contacted the jeep customer service 800 number. but according to your "customer service" line, i need to get my vehicle back to the dealer so they can tell me what i already know. my question is why the blower motor resistor is back ordered 4,000-6,000 parts? and why if i take my vehicle back to the dealer, will i be expedited a part. are they creating a demand by not supplying the part and then the dealers raise the price of the part? i have already had one dealer say that if they locate one, that it'll cost more than the price advertised on their web site. this is the worse customer service i have ever had. *jb |