Consumer Complaint Detail
VOLKSWAGEN / PASSAT / 2006
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007094917 | Incident Date: Feb, 04 2007 |
| Consumer's City: INDIANAPOLIS | Consumer's State: IN |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: PASSAT | Model Year: 2006 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:windshield wiper/washer:motor |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WVWAK73C56P | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 10 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 28 2006 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 2/5 noon: as i was pulling out of my apartment complex on to a main road, my brakes went out. fortunately, i was going 10 mph so was able to come to a stop simply by letting off the gas and pushing the wheel against a curb. engine began to misfire and emi came on. 12:07: in my attempt to reach vw roadside assistance, i was put on automated hold for over 25 minutes. 12:35: i called the general customer service line and at that point was told that there was a recall on my vehicle regarding vacuum hose to the brake lines but that should not have resulted in total brake failure. re-directed me to roadside assistance again. 12:40: placed on automated hold with roadside assistance for 15+ minutes again and at that point began looking for alternative options. 1:15: received a call from third party moc roadside assistance confirming somebody was on their way to pick me up and should be there within the hour. 2:25: car was dropped off at tom wood volkswagon of indianapolis, in. i was given a rental car for the next few days. 2/9 went to get my car. they had fixed the problem and had no explanation why i didn't receive a recall letter. they said the recall had been made public 26 december 2005 and that i should check my mailing address with vag (ironic how all my financing statements come on time though!). there was a recall on the wiper system issued at the same time (also of which i was not notified). when they performed this recall at this time also, they returned the car to me w/o the wipers functioning! i was outraged that they didn't check the wiper system before telling me it was o.k. it took them a few minutes to get the wipers going and i was on my way. it wasn'tt doing any good to speak to the dealership and have begun to consult lawyers regarding actions against vag due to the fact that i was not made aware of this safety recall. suffering: mental anguish, fear of unsafe car, lost productivity at work. *nm |