| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007094921 | Incident Date: Jan, 09 2007 |
| Consumer's City: NEW PORT RICHEY | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: ION | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1G8AJ52F45Z | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 10 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 11 2005 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I sent a letter to gm it was passed to saturn corp. ongoing problems never fixed.started at 19000 miles and continue with mileage at 31000. 2 different service depts. still have the problems. blown off by saturn corp. by rude customer service. first service visit after specifically making an appointment for this lemon resulted in a car wash. the noise tech was not in. i drove 40 miles for a car wash? never went back. saturn sent a customer satisfaction survey and i replied; "call me". they instructed me to go to another dealer. i did and the service advisor told me it was my rotors making the noise. he then tried to charge me for the repair!!! the vehicle is under warranty. he then said that they will do it at no charge after i protested. i received the car back, said thank you and left. when i got about a mile from the dealership, the problems were still there (noise and vibration from the front passenger side of the vehicle). i called him from my cell phone and told him and he said ;"ok, we will get you in sometime during the week so we can spend more time with it". could you imagine how i would have felt if i had actually agreed to pay? i was very upset. saturn corp. called me after about 2 weeks and asked me how it went and i told them it did not go well. they contacted the service manager and after a while, he called me. i told him that i would come back in after the holidays. i called him to set an appointment just after the new year. we set one up on a saturday morning at the dealership. i showed up, he did not. i was taken care of by a service advisor. after checking the car out, he said that they needed to change the "rack". so, i had to come back again. i picked it up the next day. here is the bottom line; now the car drifts, to the right to be exact, oh, and my vibration is still there along with the noise in the front end. i do not feel safe driving this vehicle. i believe it is a lemon or there is something else someone is not telling me! *nm |
