Consumer Complaint Detail
MERCEDES BENZ / S CLASS / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007095024 | Incident Date: Feb, 09 2007 |
| Consumer's City: WEST HARTFORD | Consumer's State: CT |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Mercedes-Benz USA, LLC |
| Model Name: S CLASS | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:springs:air suspension system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 11 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 14 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I own a 2002 mercedes benz s-430 with 69,000 miles that i purchased new. on february 7th & 8th i had the dealer perform a scheduled servicing of my car which was an extensive checkup (cost over $1,000) despite having no problems. the following day my family took an automobile trip of 140 miles. on february 10th, while driving i experienced a failure of the airmatic suspension system. the car's warning system alerted me to stop the car and not drive it. after talking to mercedes on their emergency response system, i had the car towed to my dealer 140 miles away. this morning,2/12/2002, i went to the dealer and spoke to the service manager. he told me that it was probably a failure of a hydraulic strut/shock which suspends the car. had i tried to turn the wheel before noticing the problem i would have been unable to negotiate a curve and would have had an accident. while at the dealer, i was shown 5 or 6 mercedes benzes, some much newer than mine, whose cars had collapsed over the front wheels. this seems to me to be a serious safety defect which could cause serious injury or death to others. the defect is not limited to the s class that i have since i was shown an e class with the same problem. i was told that a replacement part was not the original part but rather an improved part that mercedes engineers came up with after many reported problems. since the part has not been recalled, the repair will probably cost me well over $1,000 despite mercedes being aware of the problem. more importantly, drivers, passengers and other vehicles are in serious danger if the mercedes becomes unmanagable. my car has not been repaired nor do i known exactly what failed, but given the seriousness of the potential problem i did not want to wait before reporting the problem. this is not an isolated incident since i observed many other vehicles at the dealership with similar problems.*jb |