Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007095349 | Incident Date: Jan, 21 2007 |
| Consumer's City: AUBURN | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:defroster/defogger/hvac system:heater core |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GW58N22C | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 14 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 13 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On january 22, 2007, i heard a "cracking" noise under the dash as i started my jeep in the morning. later that morning it became apparent that it was not possible to get any heat in the cabin, nor was it possible to defrost the windshield. after trying various settings, all that can be achieved is to blow cold (ambient) air (currently 4f) out of the various vents/defroster. this does very, very little to remove frost from the windshield. additionally, the heater core has begun failing. this releases additional moisture into the cabin, causing even worse fogging (frosting this time of year). this combination of failures renders the defroster totally ineffective, and requires the dangerous act of wiping or scraping the inside of the window about every 5 minutes under normal winter conditions. i am informed that this condition is caused by the breakage of "mix doors" in the hvac system, a known defective "weak part" that is currently being replaced (at customer expense) on virtually all 1999-2004 grand cherokees with automatic climate controls. breakage of these parts can constitute a serious hazard, and should be a required recall by dc. i have had to undertake this repair myself - a huge task, as i do not have the $1800 to have the dealer repair it. *jb |