| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007095376 | Incident Date: Jan, 23 2007 |
| Consumer's City: DISPUTANTA | Consumer's State: VA |
| Vehicle Transmission Type: | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: LIBERTY | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:control arm:lower ball joint |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GL48K14W | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 14 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 04 2005 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I recently received notification of a safety recall for my 2004 jeep liberty with regard to the lower ball joints. the problem is that water may enter into the front suspension lower ball joints on my jeep. this can cause the ball joint to corrode and separate. ball joint separation can result in a loss of steering control and could cause a crash without prior warning. i contacted my dealership in order to get the part ordered and line up an appointment to have the repairs completed. the dealership was contacted on 01/24/07..the day after i first received notification of the safety issue. they informed me that they would order the part and call me to set up an appointment to as soon as the part came in. i had not heard from the dealership, so i called them on 02/13/07 to inquire about the "ordered" part. there was no record of a part being ordered. therefore, i placed the order again on that day and asked if someone could call me back to give me an idea of when i could be scheduled for an appointment and how long it would take for the part to come in. i have not been contacted since that last call. i was told by the phone attendant at the dealership that the manufacturer is only sending the service area 3 ball joints at a time--and that is why its taking so long for me to be serviced. i asked the attendant how serious was this recall and if i was in any danger. she asked me if my car was operating properly and i told her yes to my knowledge it was, and she told me that i was probably ok. i would really like to know why it is taking so long to have my car serviced and should the dealerships be taking such a cavalier approach to this recall? *jb |
