Consumer Complaint Detail

FORD / FOCUS / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007095516 Incident Date: Jan, 02 2007
Consumer's City: KEARNS Consumer's State: UT
Vehicle Transmission Type: MAN Manufacturers Name: Ford Motor Company
Model Name: FOCUS Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:delivery:fuel pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP34371W Date added to File: May, 23 2021
Date Complaint Received: Feb, 15 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 09 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Driving on highway, 45 mph...5:30 am mst...no indication of any problem. vehicle driving smoothly, no sputters and no indicator lights. drove my son to his workplace approximately 20 miles and on the way home, vehicle simply stalled, jerked and as i stepped on the gas....nothing. cars swerved around me as i struggled to pull off to the right. i was nearly hit by three different vehicles. it was very dark and i was alone in the car. i managed to walk to a gas station/store and called my daughter. her husband helped me tow the vehicle to kearns auto center near where the car had stalled. the fuel pump had to be replaced. manager advised that the fuel pump shield was a 2002 addition, even though vehicle was sold and manuals distributed was for a 2001 ford focus. the shield had allowed gas to leak until it totally destroyed the fuel pump itself. there was no disclosure, vehicle was bought brand new with 8 miles showing. manual and care schedule was for that of a 2001. vehicle mileage at the time of incident was 47,312 miles...ford customer service, and two dealers in the salt lake city area were notified of the situation, none have responded. *nm