Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007095722 | Incident Date: Jan, 25 2007 |
| Consumer's City: LA MESA | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:cooling system:radiator assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GW48S52C | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 17 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 15 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: This is a complaint on the daimler chrysler dealership that i went to have the electric radiator fan replaced due to the safety recall f25. i made an appointment for 8:00 am at south bay chrysler jeep dodge on 20900 hawthorne blvd., torrance, ca 90503. based on the letter i received i knew service would take approx 1.5 hours. the service manager raymond told me it would be ready in 2 hours. i told him that i had a business appointment at 2:00 pm that i could not miss and i was reassured that my car would definitely be ready in time. when my vehicle wasn't ready at 12:00 pm, i called the dealership only to be treated very rudely by the service receptionist. i was told they hadn't even started working on my car and that raymond went to lunch and i would have to wait until he returned at 1:15 pm to get an update. i told her that was unacceptable, that it had already been 4 hours and i needed my car. she told me that i could come get my car because they hadn't started working on it yet, but without being serviced. i was okay with that. once i got to the dealership, i was told that my car was completely taken apart and undriveable. i was left stranded. a two hour job turned into a 9 hour job and it severely affected my time. i was not offered an apology, yet was treated very rudely for being a nuisance to them. *jb |