Consumer Complaint Detail

FORD / FOCUS / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007096015 Incident Date: Feb, 12 2007
Consumer's City: CLEVELAND HEIGHTS Consumer's State: OH
Vehicle Transmission Type: MAN Manufacturers Name: Ford Motor Company
Model Name: FOCUS Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3FAFP31371R Date added to File: May, 23 2021
Date Complaint Received: Feb, 20 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Dec, 29 2006
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl* - the contact owns a 2001 ford focus zx3. the contact purchased the vehicle ,and two weeks later the heat stopped working. the contact stated that she took the vehicle to the dealer for repairs, and they did an incomplete repair job. the dealer got the heat to work but it only worked when the contact turned the heat on high. the contact stated that on a really bad snow day she smelled rubber burning and turned the heat off and opened the window. she had to shut the window and turn the heat back on, and when she did fumes began to gather in the vehicle, and the entire vehicl was filled with smoke. the contact continued to drive home when the car shut down entirely. ford and toyota gave her the run around concerning replacing the vehicle and a trade in. the contact was instructed to continue using the vehicle while a trade in was being negotiated. when the contact went to sign negotiation papers she was declined. *ak the consumer stated after picking up the vehicle, all the lights illuminated, the consumer was told it was fixed. the salesman test drove the vehicle and it cut off in the middle of the steet. updated 03/30/07. *jb