Consumer Complaint Detail

MERCURY / COUGAR / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007096295 Incident Date: Feb, 21 2007
Consumer's City: SAN ANTONIO Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: COUGAR Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Exterior lighting:headlights
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MELM62W5VH Date added to File: May, 23 2021
Date Complaint Received: Feb, 22 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 30 1997
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Ford headlights: cloudy lenses: ford made autos have plastic lenses/headlights that cloud up over time, within 5 years to 10 years, that limit effectiveness of the headlights at night. i personally have hit curbs and narrowly missed pedestrians etc due to inability to see them at night due to low headlight brightness. the ford/mercury dealer informs me that to replace the fogged lenses, i will have to pay him $350.00 per headlight for a whole new assembly. lenses are not sold separately, he says. cannot be cleaned, he says. why, why, why do you let ford get by with selling cars that have these defective, prone to failure headlight lenses? people can't see where they are going at night! doesn't that concern you? look through any parking lot, see the ford products with darkened, ruined lenses. these are accidents waiting to happen to 1000's of drivers who can't afford $350 per headlight every 5 years or so! ford should recall these cars and/or offer reasonable cost replacements. $350 per lens is not reasonable! *nm