Consumer Complaint Detail

SAAB / 9-5 / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007097000 Incident Date: Feb, 03 2007
Consumer's City: FLOWERY BRANCH Consumer's State: GA
Vehicle Transmission Type: MAN Manufacturers Name: SAAB CARS USA, INC.
Model Name: 9-5 Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: YS3ED45E9X3 Date added to File: May, 23 2021
Date Complaint Received: Feb, 28 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 13 1998
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 1999 saab 9-5 4-cylinder sedan threw rod at 53,000 on busy i-85 in atlanta with no previous warning whatsoever (no oil leaks on garage floor, no engine or oil pressure warning lights, strange noises, nothing). was able to get to shoulder without incident. car had been maintained regularly. contacted saab asking for repair under extended 8-year warranty issued in 2005 due to problems with this engine related to oil sludge. sent all requested records because local dealership said they didn't have on file. request was denied. sent follow-up letter to saab g.m. requesting repair. denied with no explanation. phoned on 3/1/07 requesting a written explanation be emailed. still have not received although was told it was being sent immediately. was told by person i spoke with that the car was outside the 8 yr. extended warranty. saab will do nothing except offer a customer loyalty discount toward a new vehicle. mine is practically new at 53,000 miles. low mileage due to short trips of 3 miles each way to work. this driving condition was one specifically listed as contributing to sludge. i don't want or expect a new car. i just want mine repaired. *nm