Consumer Complaint Detail
MERCURY / GRAND MARQUIS / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007097099 | Incident Date: Mar, 01 2007 |
| Consumer's City: PLANTATION | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: GRAND MARQUIS | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2MEFM75W21X | Date added to File: May, 23 2021 |
| Date Complaint Received: Mar, 01 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 16 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My sister and i'm writing this report on her behalf. her car is a 2001 mercury grand marquis. last month, (feb '07) while driving, the car's engine shut down several times. each time she heard a "beep" and warning lights came on- check engine, traction control and another she can't recall. after a minute or so, the engine would start normally. she took it to the ford dealer, sawgrass ford in sunrise, fl. the problem recurred and she again took the car to the dealer. the last time they found a transmission problem and repaired it. (the transmission had been giving problem, but she took the car to repair the shut-down problem). yesterday (mar 1, 2007) the engine shut down 4 times ! each time she heard the "beep" and warning lights illuminated including traction control and check engine lights. she was on her way home and it nearly caused an accident as another car almost ran into her. the car is to go back to sawgrass ford (for the third time) on monday, mar 5 '07. the car will be towed, not driven, as this is a very dangerous condition, especially as power steering and power brakes are lost on shut-down. interestingly, i had the same problem with my 2000 grand marquis im may and june 2005 . i reported this to you (nhtsa) and you wrote me back, assigning ref.# 10141074. my problem was found to have been caused by a single defective spark plug ! the plug was replaced and the car has functioned normally since. the real problem was with the programming of the power control module which was confused and overwhelmed by one bad spark plug. in 2005 i wrote numerous letters to ford and they were completely unresponsive. engine shut-downs on mercury grand marquis are a serious safety issue and should be corrected. sincerely, |