Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007097132 | Incident Date: Feb, 27 2007 |
| Consumer's City: LEROY | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:hydraulic power assist:pump |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C4GP44392R | Date added to File: May, 23 2021 |
| Date Complaint Received: Mar, 01 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 27 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 1) at low speeds, especially turning there was noise and shaking in the front of the chrysler 2002 town and country. it was identified at a garage as a power steering cooler hose problem and in fact there was a recall for this. i then took it to a chrysler dealer - doan in rochester ny - who agreed that was the problem, but my vehicle identification number was not on the list for replacement. i found it very hard to believe that the correct problem did not qualify. i called chrysler customer service and got the same story. they said that the vin numbers listed were determined by nhtsa and they - in so many words - were off the hook. i did have it replaced with my own money, but i am upset about it. 2) my air bag light started to go on telling me that the air bags were turned off. then the light would go off for a little and come back on for no reason , speed, or outside temperature. again i was told it was clock springing in the mechanism in the steering column. i felt that this was a very dangerous problem involving the life or death of my family should an accident occur. the dealer again agreed that this was the problem, encouraged me to get it fixed, and gave me an indication that this was common and that again my vehicle did not qualify for any recall. i had it fixed, but feel that this is a dangerous situation. *jb |