Consumer Complaint Detail

FORD / EXPLORER / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007098235 Incident Date: Mar, 08 2007
Consumer's City: CROSSVILLE Consumer's State: TN
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Steering:hydraulic power assist:pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU34E4WU Date added to File: May, 23 2021
Date Complaint Received: Mar, 11 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Jul, 31 1998
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*- the contact stated that while driving the 1998 ford explorer at approximately 15 mph she heard a rubbing noise coming from the left front of the vehicle. she did not receive any warning lights, and the road conditions were clear. suddenly, it became very hard to turn the steering wheel and she had no control of the vehicle. the contact stated that the vehicle was towed to the dealership. the dealership informed the contact that the power steering pump failed, and it released debris into the rack and pinion, which caused that to fail. the vehicle was being repaired by the dealership. the vehicle currently has 65042 miles.*ak updated 04/12/07. *jb