Consumer Complaint Detail

FORD / FOCUS / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 007099555 Incident Date: Mar, 08 2007
Consumer's City: BIRMINGHAM Consumer's State: MI
Vehicle Transmission Type: MAN Manufacturers Name: Ford Motor Company
Model Name: FOCUS Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Electrical system:ignition:module
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: 3FAHP30524R Date added to File: May, 23 2021
Date Complaint Received: Mar, 20 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 09 2006
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased a 2004 svt focus 10/06. in 12/06, the coil pack went bad, they fixed the vehicle under warranty. on 3/9/07 as i was leaving a friends house, the same symptoms happened to me as this past december, then went away very quickly. i made the decision to drive my vehicle home and call the dealership. i never made it home. about a 1/4 mile from my friends house, the vehicle began to shake and shutter very violently. i pulled over quickly and smoke started to come from under the hood. i lifted the hood and the coil pack that had been replaced was glowing red and shooting sparks and began to not only catch itself on fire, but started setting all the cables and other things on fire.at the same time the clutch also exploded and blew through the bellhousing. which there is a tsb issued by ford on. also, at this time, the vehicle was still trying to run all on its own, and the keys were in my pocket. i am unsure of the exact cause of the fire, but it was not done by anything that i was doing or had done to the vehicle. it currently has 35,900 miles on it and is still under warranty. side note, after the whole incident with the coil pack back in december, i just recently decided to pull up the history on my vehicle from ford's database. in december i was brought into the office at the dealership and almost blamed for abuse of the coil because it was so destroyed. yet, when i looked up my history it says that all that was replaced was a connector on the coil, not the coil itself. so, the coil was never actually replaced, but i was almost being blamed for destroying my coil. i am still fighting to get my vehicle fixed under warranty and being treated very poorly. i am a mechanic by trade and i'm being talked to and treated like a 5 year old anytime i try to get answers. they are still not taking responsiblity for the mechanical/electrical failure of their vehicle that they claimed to fix. *ak