Consumer Complaint Detail

LEXUS / ES350 / 2007

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007100412 Incident Date: Mar, 21 2007
Consumer's City: FARMINGVILLE Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: ES350 Model Year: 2007
Vehicle Involved in a Crash: No Component's Description: Vehicle speed control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTHBJ46G572 Date added to File: May, 23 2021
Date Complaint Received: Mar, 28 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 30 2006
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On 3/22/07 at approximately 6:30 p.m. i was exiting the parking lot of island 16 cinema. as i was driving to the stop sign that merges with i495 east bound service road my 2007 lexus es 350 suddenly accelerated on its own. i immediately stepped with both feet on the brakes. the car's engine continued to race. i then put the car into neutral in attempt to stop the engine from racing. this also did not work. i was now stopped on the side of the entrance ramp with the engine still racing in neutral and my feet on the brakes. i then put the car into park and the engine stopped racing after a few seconds. i immediately called lexus of smithtown and i had the car towed to the dealership as i was afraid to drive the car. on thursday 3/29/07 i was informed by bob martinez the manager of smithtown lexus that the car was inspected by rick holden a lexus field rep who ran two system checks on the brakes and acceleration and stated that the vehicle was operating o. k. mr. martinez then stated that i could call the lexus headquarters to lodge a complaint which i did. i spoke with eric ordemann who stated that someone would contact me in two days.*jb