Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007100421 | Incident Date: Mar, 25 2007 |
| Consumer's City: EVANSVILLE | Consumer's State: IN |
| Vehicle Transmission Type: | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Exterior lighting:headlights:concealment devices |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C4GP74LX2R | Date added to File: May, 23 2021 |
| Date Complaint Received: Mar, 28 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 14 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I am wanting to file a complaint on headlight lens quality/safety. the lens i am referring to are the composite "lexan"lenses used on most vehicles today. after just a few very short years the coating peels and the plastic breaks down causing poor light transfer and very unsafe driving conditions."chrysler"has denied any assistance to replace the lenses on my 2002 vehicle with 62,000 miles stating that it is way beyond any warranty period. i consider this beside the point. we're talking about the safety of millions who rely on safe lighting to operate their vehicles safely. the extreme costs of the lens assemblies makes simply replacing them an unacceptable option. mine are not yet hazed over on my 2002 but the coating is peeling due to uv breakdown, my 1994 is yellowed and hazed and definitely suffers from poor light transmission. i know for a fact that most other manufacturers also have this problem(i am an auto technician)why does the consumer have to always bear the expense of something that is such a safety concern just because the manufacture does not care or wants to sell cheaper grade parts to increase profit. i never had this problem with old glass sealed beams on my older cars and they were just a few dollars compared to hundreds for composites. i feel the govt. needs to review this condition and make the manufacturers stand behind such an important safety issue .i have literally had hundred of customers complain of this problem over the last 15 years or so. but now it hits homes and it affects me and my family so i figured it was time to make waves,especially after being told by the dist rep they wouldn't help at all .i know the imports also suffer from this hazing problem but i also know they are willing to assist as goodwill repairs,etc. i really feel there should be a recall investigation done concerning this as a safety issue, all personal dissatisfaction aside. that includes all makes/models. thank you for your time. *jb |