Consumer Complaint Detail

KIA / SORENTO / 2007

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007101187 Incident Date: Jan, 07 2007
Consumer's City: DURHAM Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: Kia Motors America
Model Name: SORENTO Model Year: 2007
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: KNDJD736675 Date added to File: May, 23 2021
Date Complaint Received: Apr, 04 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 05 2007
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased a 2007 kia sorento on 1/6/07 from chris leith kia in wake forest, nc. not long after i bought it, i noticed that it frequently jerked when accelerating at higher rates of speed. on 1/11/07, i took the car back to the dealer and complained of the problem. at that time they told me it was the electronic throttle body which was self adjusting ,and would fix itself as i drove it. the vehicle continued to struggle, so i took it back to kia on 3/5/07. they had the vehicle for 3 days. after correspondence with kia, i was told to come pick up the vehicle. they told me that kia was aware of the problem and that they were working on a solution. it is believed to be a software issue. as of today, 4/5/07, i still have no solution to my problem. i have been in touch with the dealer, and have been told that they are still working on a solution. i am very frustrated! a brand new vehicle should not run like this!!!*ak