Consumer Complaint Detail

FORD / EXPLORER / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007101593 Incident Date: Mar, 15 2007
Consumer's City: SOMERSET Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Structure:body:hatchback/liftgate:support device/strut
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU73K13U Date added to File: May, 23 2021
Date Complaint Received: Apr, 09 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 07 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: There appeared without warning a big crack in the rear liftgate of the 2003 ford explorer. the crack goes from the bottom of the glass all the way to the bottom of the liftgate. the crack expands and shrinks according to the temperature. so far it got as wide as 1/4 inch. . the crack is in the shape of a peace sign.*ak nothing hit the vehicle; it's stored in a garage everyday. i went to mallouf ford dealership in north brunswick nj and they said i'd have to pay $800 to fix it. there was another person in the dealership at the same time with the same problem. i went online and found a slew of other ford explorer owners with the same problem. my concern is the glass of the rear lift gate not being properly supported and will eventually become loose, crack or fall out. let's not wait for something horrific to happen before this growing problem is fixed.