| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007102445 | Incident Date: Apr, 10 2007 |
| Consumer's City: ISLIP TERRACE | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: FREESTAR | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:foundation components:disc:caliper |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2FMDA58294B | Date added to File: May, 23 2021 |
| Date Complaint Received: Apr, 16 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 28 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: on 4/11/07 ford service department. informed me the rear brakes & rotors on the 04 freestar were shot and needed immediate replacement at a cost of $575.00.i thought they were lying to me because i had more than 20 different cars,trucks,& vans, but never had factory installed brake pads wear out at 20000 miles ,and especially rotor damage so bad that they had to be replaced. also there was no warning signs like a grinding noise or a pulsating brake pedal. nothing. so i mentioned the 3/36 bumper 2 bumper warranty ,and the 6/75000 esp plus deluxe extended warranty w/$0 deductible , and i was told this was a wear item , and was not covered. they said i probably rode the brake pedal or drove with the parking brake on. i didn't drive with 2 feet and never used the parking brake. i asked how long were the brakes designed to last under normal use, .they didn't know. so i left the dealer, and went to an independant ex ford mechanic , who determined to find a frozen caliper or something else defective.what we found was not what i was expecting.the calipers were not frozen, and the pads were not completely worn down although the outer pads were twice as worn as the inner pads,there was no metal to metal contact(rivets or pad backing).it seems that the metallic or semi-metallic pads themselves would rust a bit and since the front brakes do most of the stopping,t he rust on the rear pads never completely wore off each day and the pads and rotors never heated up enough to built up the glaze like the front pads.so the rotors were gouged by the rust build up on the pads. when examined closely,the deep gouges on the rotors lined up with the rust build up on the pads. *ak |
