Consumer Complaint Detail
CHEVROLET / TRAILBLAZER EXT / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007102836 | Incident Date: Apr, 15 2007 |
| Consumer's City: SCHENECTADY | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: TRAILBLAZER EXT | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Latches/locks/linkages:doors:latch |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GNET16S126 | Date added to File: May, 23 2021 |
| Date Complaint Received: Apr, 18 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 01 2004 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: April 16, 2007 left rear door of 2002 chevy trailblazer ext failed to latch. if child passenger had not noticed the door may have opened during driving. vehicle was brought to local mechanic 2 blocks away to minimize drive time with unlatched door. local mechanic found that the door latch was corroded and needed to be replaced. cost approx $155. owner subsequently discovered that this was the same problem that prompted safety recall 05077. owner had brought the vehicle to chevrolet dealer (depaula chevrolet, albany ny) in july 2006 and minimal recall repair was done. according to the invoice dated 7/17/06 seals to both doors were installed. the invoice does not mention if door latches were cleaned and lubricated or that latches were replaced. it does not seem that the repair that was done was adequate to prevent corrosion which lead to ultimate failure of the latch. on april 19, 2007 3:00 pm owner showed depaula service manager the failed part. manager said the dealer could do nothing and referred owner to gm and provided 800 number. april 19, 2007 4:00 pm owner called gm resulting in gm refusing to reimburse owner for repair because owner did not go to authorized dealer for repair. at the time of incident the owner did not know the failure was caused by damage related to recall. owner did not feel it was safe to travel any significant distance, especially with a child passenger, which is why the vehicle was brought to a local mechanic. owner explained that the dealer was 20 miles from where incident occurred and it would not have been safe to travel that far. gm suggested that owner should have had the vehicle towed to dealer, but owner had no way of knowing that the faulty latch was a recall issue that needed to be repaired by a dealer. in addition to the repair cost the owner is concerned that the remaining door latch may also be compromised and fail, putting passengers in danger of injury. photos of failed part are available. *jb |