Consumer Complaint Detail

NISSAN / MURANO / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007102963 Incident Date: Apr, 09 2007
Consumer's City: KNOX Consumer's State: PA
Vehicle Transmission Type: AUTO Manufacturers Name: Nissan North America, Inc.
Model Name: MURANO Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JN8AZ08W94W Date added to File: May, 23 2021
Date Complaint Received: Apr, 20 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 09 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My wife and i noticed that the heater blower was only blowing cold air when turned to high. also, the temperature gauge was showing anywhere from extremely hot to very hot. upon inspection of the coolant level reservoir it was showing full. however, the radiator was empty and took 3/4 bottle of coolant to refill. then i noticed that there was a puddle of coolant that had formed on top of a bolt. we also could hear a noise from engine compartment. upon investigation noticed idle pulley was vibrating and make the sound. i investigated online at www.nissanmurano.org for similar problems. i found a series of reports that the bracket that holds the idle pulley was broken. i had the dealership inspect the vehicle and it looked to them like the pulley bracket was broken. upon examination of how the bracket broke seem that the bracket is under-designed. the crack seems to indicate that the bracket broke by bending fatigue. this idle pulley tensioner had then severed the coolant hose. the failure to this idle pulley could lead to an alternator not providing energy to the car and even more serious consequences. *tr