Consumer Complaint Detail

FORD / TAURUS / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007103095 Incident Date: Apr, 11 2007
Consumer's City: Consumer's State: MO
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TAURUS Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP53U21A Date added to File: May, 23 2021
Date Complaint Received: Apr, 22 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 31 2003
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Hello, i have a 2001 ford taurus purchased used from pundmann ford feb. 2003. a few days ago i noticed a large piece of coil spring under the car. thinking that the spring was from the front and related to the shields that were installed under a previous recall i took the vehicle to the dealership and was told that both rear springs were broken. how can a vehicle that has not suffered harsh winters and is only 6 years old have broken springs? my trunk is never weighted down and i do not tow anything. did the rear springs come from the same vendor that supplied the defective front springs? as far as i know this is unheard of, even the service representative was surprised. the ford service representative also stated that the vehicle "should not have passed the state safety inspection with these broken springs". i was told by ford customer care that they were not required to do anything at this time. 4/23/07 *tr