Consumer Complaint Detail

MERCURY / SABLE / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007103379 Incident Date: Mar, 21 2007
Consumer's City: CANTON Consumer's State: MI
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEHM55S51G Date added to File: May, 23 2021
Date Complaint Received: Apr, 24 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 18 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My wife was driving home from the hair dresser when she heard a noise under our 2001 sable that she never heard before. she then called to tell me the tire was going flat. when i got home from work i tried to put air in the tire and it would not hold any air. i pulled the tire off to take it to get repair and i noticed that the tire had been damaged beyond repair, i had just brought all new tires two weeks prior. after getting the tire replaced i put it back on and went to spin the tire around as i reinstalled the lug nuts and it would not move. i then pulled the tire back off and found that the right rear coil spring had broken and that's what damaged the tire beyond repair. i called ford motor customer assistance because i knew of the front recall but i was told they ford motor company were not doing anything about the rear springs because it wasn't in the recall. i then took pictures of the broken spring as the car was jacked up in my garage because i need to cut the portion of spring that was sticking out so i could put the new tire on so i could drive the car to the repair shop. as it turned out the left rear coil spring was also broken but it was broken at the top on the left hand side. i had the car repair at t.c. auto service in ann arbor and they have seen more then just mine. to make a long story short i think this is bull that ford/mercury knew they had a problem and would only cover the front springs by putting a spring protector on the front spring to prevent it from damaging the tire when it failed. i have both rear struts and coil spring assembly. i had them changed as assembly not just the coils. *tr