Consumer Complaint Detail

LEXUS / ES350 / 2007

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007103479 Incident Date: Apr, 24 2007
Consumer's City: OAKDALE Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: ES350 Model Year: 2007
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTHBJ46G572 Date added to File: May, 23 2021
Date Complaint Received: Apr, 24 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 11 2007
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased a new 2007 lexux es350 on april 12, 2007. in a right hand turn, the vehicle severely oversteered. immediately the check engine light came on, with an error message to check vsc. as a result i returned the vehicle to the smithtown lexus service department on apr. 19, 2007 with 244 miles on the odometer. they took over twenty-four hours to diagnose the fault. they allege that the failure is the result of a defective sensor in the transmission. although i have requested corroboration of the cause from a lexus factory representative and confirmation of the inability to obtain a replacement part for a week, and inspection of the defective part as removed from the vehicle none of these requests have been met as of april 25, 2007. as the defect is a safety related issue of vehicle stability i am concerned that the car poses a potential safety hazard to the public. *jb