| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007103562 | Incident Date: Apr, 24 2007 |
| Consumer's City: CEDAR HILL | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: MERCURY | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:glass, side/rear |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 4M2ZU66K12Z | Date added to File: May, 23 2021 |
| Date Complaint Received: Apr, 25 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 02 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On wednesday, april 26th 2007 at 7am i took my 2002 mercury mountaineer to duncanville ford to have the lift gate repaired. the left hinge bolt broke, detaching the hinge, which left my hatchback hanging by the right hinge. the service manager at duncanville ford refused to even look at my vehicle without charging me a $47 diagnostic fee. when i told him the back gate was going to fall and break, he told me to pull my truck into the service bay, the charge is $47 and that did not include repair costs. i took my vehicle to a local body shop to repair. the body shop replaced the left liftgate hinge, but due to the entire weight of the hatch resting on the right hinge, it bent as well. i drove to grand prairie ford to purchase the part at which time i was told about the recall. i was advised to take my vehicle back to duncanville ford so they could repair the liftgate hinge and check the struts for damage, which were included in the recall notification. the body shop attached the hinge (without the epoxy) so the hatch would not fall off and i returned to duncanville ford. i asked him why wasn't i told about the recall when i arrived in the morning and his response was, maybe the service manager did not know about the recall. i find that hard to believe. according to the nhtsa, there have been recalls on the hatchback, liftgate, and liftgate glass on ford vehicles almost every year since 1992. since this is an on going issue on ford vehicles for past 15 years, it seems reasonable that the service manager would remember that. at a minimum, from a customer service standpoint, it seems he would have at least looked at my vehicle and input my vin to ensure that there were no existing recalls prior to discussing any service fees with me. due to all the stress on that one hinge, my lift gate has cracked and need to be repaired as well. *tr |
