Consumer Complaint Detail

TOYOTA / SIENNA / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007103712 Incident Date: Mar, 20 2007
Consumer's City: TROY Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Seats:mid/rear assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: STDZA23C745 Date added to File: May, 23 2021
Date Complaint Received: Apr, 25 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 11 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I own a 2004 toyota sienna. since 7,000 i have been in numerous times to fix the middle passenger seatbelt. it becomes twisted and unable to retract properly. it has been replaced twice and un-tangled several times by the dealership. they have taken the seat out to repair it numerous times. it has had the recall done in the past. recently it was brought back for another seatbelt replacement due to it being tightly caught inside the seat. when the car was returned to me, the same seat no longer locked into place. it was brought back to the dealership and i have been told they will not fix it because it was caused by crumbs being in the track when the seat was put back in. i have never felt safe but a child in this seat because i never knew when the seatbelt would not retract properly. i have tried talking with the dealership about repairing the seat however they refuse. this seat is not safe. *jb