Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007105443 | Incident Date: May, 08 2007 |
| Consumer's City: MIAMI | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:axle assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C4GP44362R | Date added to File: May, 23 2021 |
| Date Complaint Received: May, 09 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The van was professionally modified straight from factory by independent mobility systems, inc (ims) a company out of business that specialized in these modifications. i previously reported back around early 2006 about a safety problem that i had experienced with the vehicles rear shock-absorber lower tie-down brackets. in my complaint i explained that i had experienced a terrifying incident while traveling at 50 mph the left bracket broke at the weld that connected it to the rear axle, causing the highly pressurized shock-absorber to extend and jammed against the pavement and the axle. this caused the rear of the vehicle to jump and shutter violently and making me stop rapidly. repaired at the cost of $100.00. on this occasion i was in a parking lot and driving over a speed bump when the weld on the right side bracket broke off. again i towed it to a midas at different location and spent $45.00 on the repair. well this was reported to braun enterprises , a company that specialized in these modifications that has taken up warranty and parts issues from ims. their response was that since the vehicle was past its warranty period they would not be willing to cover the repairs. this resulted in my first report to dot. the reason for my repeating this report was that it has happened again to one of the same brackets. this happened three times. in my initial report i stated that the reason i suspected this happened was due to faulty engineering. since the brackets where located lower than any other parts in the bottom of the vehicle it was probably susceptible to road obstacles. i further suggested that another cause might be due to where the brackets were placed and the manner in which they were mounted that was not sufficient to withstand the pressures of everyday driving. remember these modifications were done on vehicles that transport people with mobility effected challenges. *ak |