Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 2004
1 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007106235 | Incident Date: May, 14 2007 |
| Consumer's City: GLADE SPRING | Consumer's State: VA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Structure:body:hatchback/liftgate |
| Vehicle Involved in a Fire: No | Persons Injured: 1 |
| Vehicle's VIN#: 2C8GP64L24R | Date added to File: May, 23 2021 |
| Date Complaint Received: May, 14 2007 | Complaint Type: EVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 14 2005 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Tl*the contact owns a 2004 chrysler town and country. the vehicle's doors, including the rear hatch, are automatically closing. the side doors closed without warning and the contact is unable to stop them when someone is entering the vehicle. on five attempts, the dealer unsuccessfully diagnosed the failure. one month ago, after engaging the keyless release to open the rear hatch, it hesitated, lowered, and reopened to full capacity. on another occasion, the rear hatch would not close. the dealer notified a technician who advised the contact to close the door manually. after several attempts, the passenger had to remove the arm to close the hatch. during a scheduled appointment to replace the tires and repair the hatch, the dealer replaced the arm without repairing it and stated that it was operating normally. on may 14, 2007, the hatch was stuck in the up position and after turning the vehicle on and off, it closed. on may 15, 2007, after engaging the button to open the hatch, it fully extended and closed on its own without warning. the hatch hit her child in the head causing a minor injury. the dealer and the manufacturer stated that they do not issue recalls and advised her to call nhtsa. the contact will schedule another appointment with the dealer to make the necessary repairs. the engine size was unknown. the current mileage is 54,669 and failure mileage was 52,000. |