Consumer Complaint Detail

KIA / SEDONA / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007107991 Incident Date: May, 31 2007
Consumer's City: LAKE MARY Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: Kia Motors America
Model Name: SEDONA Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Electrical system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: KNDUP131536 Date added to File: May, 23 2021
Date Complaint Received: Jun, 05 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 19 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The junction block (fuse box) located behind the cover near the emergency brake pedal partially burned and melted at two pin connectors. the adjacent wiring harness connector also partially burned and melted. prior to the failure, the dash indicator for the defroster illuminated and remained illuminated even though the defroster was not turned on. when the car was turned off, the dash indicator for the defroster remained illuminated. the battery was dead the next day. after jump starting the van, it was driven to the local kia dealer where the machanic identified the junction block damage. kia has proposed to replace the junction block and entire dash wiring harness for $1,934.19. the cost of the junction block is $19.95, but the cost of the wiring harness is $1,067.65. the balance of the proposed cost is labor and taxes. kia does not provide the harness connector as a separate part. i called the kia help line and provided a verbal report to a customer service agent, and was told that kia can do nothing else to resolve the problem. i located 12 relevant odi complaints for 2003 sedonas and 2 relevant odi complaints for 2003 sedona ex models, all resulting in dash fires. i did not search other model years. it may have been my good fortune not to experience a vehicle fire, as well as compelling evidence related to the cause of these other reported fires.