| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007108355 | Incident Date: Dec, 31 2006 |
| Consumer's City: ALBRIGHTSVILLE | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EDGE | Model Year: 2007 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2FMDK48C27B | Date added to File: May, 23 2021 |
| Date Complaint Received: Jun, 10 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 28 2006 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Purchased a new ford edge on 12/29/06. contacted ford motor at least 7 times. called my servicing dealer , called local dealer. visited 10 different auto agency's to discuss problem. ford has designed the windshield so that the entire dash board shows up as a double image in the windshield! this is not just a little portion , but the entire windshield. i have been in contact with glass manufactures, tinting companies etc., only to be told that i am wasting my time. in fact after numerous tries with ford motor customer service they say and i quote that my problem has been appropriately addressed, and that the problem is a normal vehicle characteristic ! i purchased this ford edge in good faith, and can not believe that this problem is safe, in fact i contacted consumer report, and they suggested i contact your office. it does not matter if the sun is shining or if the sun is not shining, you can not see out of the windshield safely, you must where polorized sun glasses at all times, including at dusk. this is wrong. i have done and said everything i can to make ford aware of this problem, and i got nowhere. the next step is to visit a opthamologist to see what damage is being done to the eye. in 6 months this ford edge has been driven only 1500 miles, by my wife, and i drove it another 1000 miles just to see if it was just me. after a long trip, i guarantee you will be taking a nap to rest your eyes. this is going to cause an accident. i also found upon inspection of other make cross overs, that ford is right, this is a design flaw in the new cross overs. i drive a cadiliac escalade ext, and i do not have to where sun glasses to drive this pickup. i hope this is not going to be swept under the carpet, as i really think this can be serious! i will wait to hear from you . i have also contacted mr. keith mc calls office and we will wait your reply. sincerely, j.a.h. *tr |
