Consumer Complaint Detail

GMC / GMC TRUCK / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007108413 Incident Date: Jun, 06 2007
Consumer's City: Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: GMC TRUCK Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Steering:rack and pinion
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Jun, 10 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Jul, 25 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*the contact owns a 2003 gmc truck. the contact heard a clicking noise coming from the left side of the vehicle. the sound is similar to that of a shock that has failed. the failure occurred one year after the vehicle was purchased. the rack and pinion has been replaced five times. the bearings and shocks have also been replaced. over one year later, the failure has recurred. the dealer has made nine unsuccessful attempts to diagnose the cause of failure. gm stated that the failure could be related to the steering gears and advised the dealer to replace them instead of looping the gears. the manufacturer also authorized the dealer to replace the shock and spring mounts. there was an attempt to repair the bearing gear inside the rack and pinion, but the failure continued. the vin and fuel system were unavailable. the contact has copies of the related invoices. the current mileage is 33,000 and failure mileage was 12,000.